Customer Service Representative - State Farm Agent Team Member
Phoenix - AZ
Customer Service Representative - State Farm Agent Team Member
Full Time • Phoenix - AZ
Responsive recruiter
Replies within 24 hours
Benefits:
- Telehealth services
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve worked in the insurance industry since 2008 and have been representing State Farm since 2014. Today, I lead a growing team of 12 across our Chandler and Phoenix locations. I earned my MBA from Grand Canyon University and have built my agency around providing exceptional service while creating meaningful career opportunities for the people on my team.
Professional growth is a major focus in our agency. I’m passionate about helping team members develop their skills, advance their careers, and be rewarded for the effort and results they bring to the business. We want this to be a place where motivated people can learn, succeed, and build a career they’re proud of.
We also believe that working hard should come with plenty of opportunities to enjoy the team and maintain balance outside of work. We offer a Simple IRA with a 3% employer match, fully paid Telehealth services, generous paid time off (including your birthday off), and fun quarterly incentives, team outings throughout the year, snacks and drinks in the office, and a strong commitment to work-life balance.
Our culture is energetic, team-oriented, and growth-focused. We’re looking for people who are motivated to learn, driven to succeed, and excited to contribute to something bigger than themselves. If you want to be part of a growing agency where hard work is recognized, professional development is encouraged, and you have the opportunity to make a positive impact on both customers and the community, we’d love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Adam Gettys - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $55,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Adam Gettys - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Chandler and mid-town Phoenix, Arizona.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a proud graduate of Grand Canyon University.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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